Policies

ZILVI

Policies


Turnaround Times


CHRISTMAS AND BOXING DAY


Orders for delivery in time for Christmas close at 11.59pm Friday 16 November. Orders that don't arrive in time for Christmas will arrive in the first week of January. We thank you so much for your support in 2018.


Orders placed using the Boxing Day Sale Code: BOX18 will have up to a 4 week turn around in production.


Made with love and care, we truly appreciate your patience during this busy time and look forward to creating your orders for you.


Boxing Day Sale runs from 9am 26.12.2018 to 11.59pm 27.12.2018


REGULAR ORDERS


Orders placed not using a sale code from 26.12 will have a 3 week turn around in production.



Pricing


All prices are in Australian dollars and exclude GST [this is stated in the description of each item]. All Australian sales are charged 10% GST at the checkout on goods and postage.



Postage


All items are sent via regular mail with Australia Post. They are packaged safely using bubble wrap and posted in boxes to prevent items from being damaged in transit. Once your order has been shipped, Zilvi can accept no responsibility for loss or any damage to your package.

Zilvi takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from Brisbane, Queensland, Australia.

You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. Please email enquiries@zilvi.com.au to arrange before purchasing.

Zilvi offers international shipping. Orders are sent by tracked shipping only which can be costly. Zilvi does not offer untracked shipping outside of Australia. The customer is responsible for all customs/duties fees, if applicable.



Privacy


Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.



Exchanges


Zilvi does not accept exchanges for change of mind. Zilvi will happily replace items if they are not as per your order due to a fault by Zilvi eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.