Policies

ZILVI

Policies


Turnaround Times



ORDERS PLACED DURING A SALE


Orders placed using a sale code from may have up to a 4 week turn around in production due to the high volume of pieces on order. 


EOFY Sale runs from 10am 27.06.2019 until 11.59pm 30.06.2019


REGULAR ORDERS


Orders placed not using a sale code from 26.12 will have a 3 week turn around in production.




Pricing


All prices are in Australian dollars and exclude GST [this is stated in the description of each item]. All Australian sales are charged 10% GST at the checkout on goods and postage.



Postage


FREE SHIPPING PROMOTION 


By using the code: FREEPOST at the checkout, you will receive free shipping. This must be entered at the checkout to redeem upon placing your order. All items will be sent via Regular Post with Australia Post. 




All items are sent via regular mail with Australia Post. They are packaged safely using bubble wrap and posted in boxes to prevent items from being damaged in transit. Once your order has been shipped, Zilvi can accept no responsibility for loss or any damage to your package.

Zilvi takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from Brisbane, Queensland, Australia.

You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. Please email enquiries@zilvi.com.au to arrange before purchasing.

Zilvi offers international shipping. Orders are sent by tracked shipping only which can be costly. Zilvi does not offer untracked shipping outside of Australia. The customer is responsible for all customs/duties fees, if applicable.



Privacy


Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.



Exchanges


Zilvi does not accept exchanges for change of mind. Zilvi will happily replace items if they are not as per your order due to a fault by Zilvi eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.