Policies

ZILVI

Policies

Thankyou & Zilvi Collaboration Competition Terms & Conditions


  1. The competition is open to Australian residents only, with a valid Australian postal address.
  2. There is a maximum of one entry per person, per family or delivery address.
  3. The first 250 people to submit successful entries, meeting the terms & conditions will receive a free Zilvi custom name plaque, delivered to a valid Australian postal address.
  4. You must purchase one Thankyou Jumbo nappy box of any size anytime between 8th May 2017 - midnight 16th May 2017.
  5. You must purchase the Thankyou nappies from either Coles, Baby Bunting, independent grocery or the Thankyou online store and upload your valid receipt as proof of purchase.
  6. Entries will need to be submitted online via the Thankyou online form by midnight 19th May 2017.
  7. Please ensure you have entered the name you would like on the plaque correctly, as we are not liable to re-do any plaques where the names are spelt wrong by you upon submission of entry. All names on plaques will strictly appear with a capital letter at the start of the name followed by lower case text. Maximum of two words/names per plaque e.g. Ava Grace or Big Brother. 
  8. You will be advised if you have met the criteria for entry to receive a free Zilvi custom name plaque via email.
  9. Thankyou and Zilvi are not liable for lost deliveries, incorrect addresses provided or the cost of re-delivery associated with the post or delivery company.
  10. Your plaque will arrive 7-14 business days after the competition has ended.

For any queries, please email baby@thankyou.co



Easter Sale


The 2017 Easter Sale offers 30% off all items in the 'Easter Sale' Collection. Please note due to the high volume of custom orders placed during a sale, the turn around will be up to 4 weeks, just outside our usual turn around noted on items of 3 weeks.

The 2017 Easter Sale will run from 12.00am Friday 14 April to 11.59pm Sunday 16 April. 

The code word EASTER17 must be entered in the 'code' section at the checkout in order to receive the discount. The transaction is final once payment has been confirmed with Paypal and normal policies will apply. 



Promo 'Free Shipping on all orders over $100, enter code ZIL100'


Customers can receive free shipping when they spend $100 or more on Zilvi products. The code must be entered at the time of checkout. Once a transaction has been complete, and the customer has not entered the code (and spent over $100), the cost of shipping will not be refunded. Valid until midnight 30 May 2017.

Open to orders shipped with Australia only.



Pricing


All prices are in Australian dollars and exclude GST [this is stated in the description of each item]. All Australian sales are charged 10% GST at the checkout on goods and postage.



Turnaround Times


All items are made to order and may take up to 3 weeks. During peak periods and during sales, items may be subject to a 4-5 week turn around due to high volumes and the custom nature of our products. Please let us know via email if you require something sooner.



Postage


All items are sent via regular mail with Australia Post. They are packaged safely using bubble wrap and posted in boxes to prevent items from being damaged in transit. Once your order has been shipped, Zilvi can accept no responsibility for loss or any damage to your package.

Zilvi takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from Brisbane, Queensland, Australia.

You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. Please email enquiries@zilvi.com.au to arrange before purchasing.

Zilvi offers international shipping. Orders are sent by tracked shipping only which can be costly. Zilvi does not offer untracked shipping outside of Australia. The customer is responsible for all customs/duties fees, if applicable.



Privacy


Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.



Exchanges


Zilvi does not accept exchanges for change of mind. Zilvi will happily replace items if they are not as per your order due to a fault by Zilvi eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.